Little Liar
I've been too lazy to blog but something happened today and I just have to whinge.
Miss M, a 22 yrs old, was booked in for fillings. She came in complaining about sharp pain when she drinks cold water and she thinks it's because she has holes in her teeth. She has occlusal caries on 16 & 17 but they are not deep enough to cause any pain. 16 & 17 also have Bu gingival recession and exposed roots, which are very sensitive to the air from the triplex. So I explained to her what caused the sensitivity, gave her OHI, recommended topical application of toothpaste for sensitive teeth, blah blah. Then I asked her whether she wants to get the fillings done today. She said no. Then she said something about money but I didn't hear it no thanks to the creaking 50 yrs old chair as I was sitting her up, so I just assumed that she wanted to save up for the fillings.
Few hours later her mum rang up and kicked up a big fuss because I didn't do the fillings today. She claimed that her daughter said I refused to do the fillings for her today because I said she needed a lot of work done and that I didn't have the time to do it. WTF?! She then continued to say that her daughter was booked in for fillings and why didn't I do it, and since I didn't do anything why should she pay for anything. Excuse me, I was providing a service and you are paying me for my time (though I only received $6 for the 30 mins your daughter wasted, I could have been doing something more productive and help other ppl in real pain), besides do you think sterilizing the instruments doesn't cost anything? The mirror I used for examination can get scratched during the cleaning process, that's called depreciation and you are paying for it. My boss also has to pay the dental assistant. And what do you mean by I didn't do anything??? Are you retarded or what??? Even if I just sit there and talk it's consider doing something. Not to mention I actually had to look into her mouth to find out which teeth are sore since your daughter said "I dunno which teeth are causing the pain, it's paining everywhere". What sort of word is "paining" anyway?! Geez.
Anyway, the receptionist insisted that I did offer to do the fillings today but her daughter said no (I even documented in her record "Pt declined to have fillings done today"), she started screaming, "So you're saying my daugher is a liar?! My daughter will never lie to me!". Yeah right, I think your little angel has a big surprise for you. The receptionist then said the patient mentioned something about money so we assumed she didn't have the money to get things done today and didn't do the fillings as she wished. The patient's mum said she gave her daughter the money for the fillings today. Wonderful. The little bitch blew her dental money on something else and just shoved the blame on the dentist. How convenient.
Being the nice person that I always am, I just offered to see her daughter after my last patient of the day. No point arguing with her as obviously she only believes what her angelic and innocent daugher said. When her daugher came back she rang up again and asked whether we would refund the consultation fees. The receptionist firmly stood her ground and replied NO. She immediately blew up again and yelled THEN DON'T BOTHER, and called her daughter to tell her to leave.
Good riddance! Don't ever come back! You are banned!
Miss M, a 22 yrs old, was booked in for fillings. She came in complaining about sharp pain when she drinks cold water and she thinks it's because she has holes in her teeth. She has occlusal caries on 16 & 17 but they are not deep enough to cause any pain. 16 & 17 also have Bu gingival recession and exposed roots, which are very sensitive to the air from the triplex. So I explained to her what caused the sensitivity, gave her OHI, recommended topical application of toothpaste for sensitive teeth, blah blah. Then I asked her whether she wants to get the fillings done today. She said no. Then she said something about money but I didn't hear it no thanks to the creaking 50 yrs old chair as I was sitting her up, so I just assumed that she wanted to save up for the fillings.
Few hours later her mum rang up and kicked up a big fuss because I didn't do the fillings today. She claimed that her daughter said I refused to do the fillings for her today because I said she needed a lot of work done and that I didn't have the time to do it. WTF?! She then continued to say that her daughter was booked in for fillings and why didn't I do it, and since I didn't do anything why should she pay for anything. Excuse me, I was providing a service and you are paying me for my time (though I only received $6 for the 30 mins your daughter wasted, I could have been doing something more productive and help other ppl in real pain), besides do you think sterilizing the instruments doesn't cost anything? The mirror I used for examination can get scratched during the cleaning process, that's called depreciation and you are paying for it. My boss also has to pay the dental assistant. And what do you mean by I didn't do anything??? Are you retarded or what??? Even if I just sit there and talk it's consider doing something. Not to mention I actually had to look into her mouth to find out which teeth are sore since your daughter said "I dunno which teeth are causing the pain, it's paining everywhere". What sort of word is "paining" anyway?! Geez.
Anyway, the receptionist insisted that I did offer to do the fillings today but her daughter said no (I even documented in her record "Pt declined to have fillings done today"), she started screaming, "So you're saying my daugher is a liar?! My daughter will never lie to me!". Yeah right, I think your little angel has a big surprise for you. The receptionist then said the patient mentioned something about money so we assumed she didn't have the money to get things done today and didn't do the fillings as she wished. The patient's mum said she gave her daughter the money for the fillings today. Wonderful. The little bitch blew her dental money on something else and just shoved the blame on the dentist. How convenient.
Being the nice person that I always am, I just offered to see her daughter after my last patient of the day. No point arguing with her as obviously she only believes what her angelic and innocent daugher said. When her daugher came back she rang up again and asked whether we would refund the consultation fees. The receptionist firmly stood her ground and replied NO. She immediately blew up again and yelled THEN DON'T BOTHER, and called her daughter to tell her to leave.
Good riddance! Don't ever come back! You are banned!
posted by Dentist Down Under at 11:07 pm
7 Comments:
Isn't 22 a little old for her mother to be looking after her like that anyway?
Haha yeah but I'm 28 and my parents still want to control every aspects of my life, including how I furnish my house, how I discipline my dogs, what kind of guy I should marry (that explains why I'm still single and unmarried) etc. Some parents just refused to let go.
ameloblast, this patient sounds like she's incredibly immature and doesn't have the mental capacity to do anything for herself. the age of 22 ain't what it used to be.
Her mums naive, does she really believe her daughter's incapable of lying? Puh-leeeease, gimme a break...
Yea my parents try to own me as well. I'm 22 also and perfectly capable of making my decision either bad or good...o well I suppose you'll always be their little baby...
i'm thinking.. this whole thing is plotted. acting between the mom and the daughter..
so that you wud give her treatment, and that ur dental clinic refund the money..
meaning the daughter wud hv FREE TREATMENT!!
xD
viv
p.s. hi how r you?
hey you you you.. ok. i have been missing your dentist blogging story on multiply VN ! and whatever happen to our kerupuk business downunder heheeh...
anyway nice to be reading ur blogs again even its faraway from home on multiply kingdom :)
linabobo
OMG, patients like this one deserve to be banned! As well as all those who support them in plotting. Recently I was thinking about starting a "black list" of troublemaking patients.
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